Customer Success Manager



Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

TECH STACK:

Other Skills

intercomzoho desk

SOFT SKILLS:

Positive Attitude
  4.1 / 5
Team work
  3.7 / 5
Responsibility
  3.9 / 5
Flexibility
  3.8 / 5
Problem Solving
  3.0 / 5
Leadership
  3.0 / 5

WORK PERSONA

English communication
  4.3 / 5
Past work clarity
  4.3 / 5
Client interaction experience
  4.6 / 5
Transparency
  4.0 / 5
Open to learning
  3.8 / 5
Open source contribution
  1.0 / 5

INDUSTRIES SERVED

EducationHealth & FitnessMedicalSocial Networking